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Terms and Conditions

Effective date: [Enter YYYY-MM-DD] · Last revised: [Enter YYYY-MM-DD]
Notice: These Terms are a template drafted with reference to the Lao Law on Electronic Data Protection (No. 25/NA, 2017), applicable consumer protection laws, and the common structure of internationally used SaaS terms of service. They do not constitute legal advice. We recommend having these Terms reviewed by local counsel in Laos before putting them into effect. Please be sure to fill in every [ ] placeholder below with your actual operating information.

Table of Contents

  1. Article 1 (Purpose)
  2. Article 2 (Definitions)
  3. Article 3 (Effect and Amendment of These Terms)
  4. Article 4 (Rules Outside These Terms)
  5. Article 5 (Formation of the Service Agreement)
  6. Article 6 (Free Trial)
  7. Article 7 (Obligations of Members)
  8. Article 8 (Content of the Service)
  9. Article 9 (Hours of Service)
  10. Article 10 (Changes to and Discontinuation of the Service)
  11. Article 11 (Subscription Fee)
  12. Article 12 (Payment Method)
  13. Article 13 (Refund Policy)
  14. Article 14 (Late Payment and Restriction of Use)
  15. Article 15 (Member Withdrawal)
  16. Article 16 (Restriction of Service Use and Termination of Agreement)
  17. Article 17 (Obligations of the Company)
  18. Article 18 (Disclaimer)
  19. Article 19 (Damages)
  20. Article 20 (Intellectual Property)
  21. Article 21 (Protection of Personal Data)
  22. Article 22 (Dispute Resolution and Governing Law)
  23. Article 23 (Notices)

Article 1Purpose

These Terms set out the rights, obligations, and responsibilities between [Company Name] (the "Company") and a subscribing business using the massage/spa booking and shop-management SaaS platform operated by the Company (the "Service"), together with any other matters necessary for that use.

Article 2Definitions

  1. Service: refers to all functions provided by the Company, including booking management, therapist (staff) management, revenue/settlement management, referrer and affiliate management, the customer-facing booking screen, and the shop homepage.
  2. Subscribing Business (Member): refers to a business that has entered into a service agreement with the Company, has been assigned a subdomain, and uses the Service.
  3. Admin Account: refers to the account (email/password) issued to a Member so that it can log in to the Service and manage its own business data.
  4. End User (Customer): refers to a general consumer who books a massage/spa service through the booking screen provided by a Member. End Users are not parties to these Terms; a separate Privacy Policy applies to them.
  5. Subscription Fee: refers to the fee that a Member regularly pays to the Company in consideration for use of the Service.
  6. Free Trial: refers to a period offered by the Company during which the Service may be used without payment of the Subscription Fee.

Article 3Effect and Amendment of These Terms

  1. These Terms take effect by being posted on the Service screen or otherwise notified to Members.
  2. The Company may amend these Terms to the extent this does not violate applicable law. When amending, the Company will state the effective date and the reason for the amendment and will post the notice on the Service screen at least [e.g., 7 days] before the effective date. Where a change is disadvantageous to Members, a longer notice period will be given.
  3. A Member who does not agree to the amended Terms may discontinue use of the Service and terminate the service agreement. If a Member raises no objection during the notice period and continues to use the Service, the Member is deemed to have agreed to the amended Terms.

Article 4Rules Outside These Terms

Matters not specified in these Terms shall be governed by applicable Lao law and prevailing commercial practice.

Article 5Formation of the Service Agreement

  1. The service agreement is formed when a party wishing to become a Member provides the required information in accordance with the sign-up procedure set by the Company (application through the sign-up screen, or separate arrangement with the Company), and the Company accepts that application.
  2. The Company may refuse to accept, or may subsequently terminate, an application in any of the following cases: use of another person's information without authorization; provision of false information; clear intent to use the Service for purposes prohibited by applicable law (e.g., facilitating illegal prostitution); or any other case reasonably expected to significantly interfere with the Company's operation of the Service.
  3. A Member uses the Service by logging in to its admin account through the subdomain assigned at sign-up.

Article 6Free Trial

  1. The Company may offer a free trial period of [e.g., 14 days] upon new sign-up; the specific period is as indicated on the Service screen.
  2. Payment is not automatically charged when the free trial period ends. Use of the Service continues only if the Member completes payment of the Subscription Fee under Article 13 and the Company confirms that payment. If payment is not confirmed, certain functions, such as accepting new bookings, may be restricted under Article 14.

Article 7Obligations of Members

  1. A Member must provide truthful information when applying to join and when updating its member information; a Member who registers false information cannot claim the protections afforded under these Terms.
  2. A Member must manage its admin account (email/password) and staff-lookup PIN with the care of a prudent administrator and may not transfer or lend these to any third party. A Member must notify the Company immediately upon becoming aware of any leak or unauthorized use of its account information.
  3. A Member is itself responsible, as a data controller under applicable law, for the personal data of End Users (customers) and staff (therapists) that it collects through the Service, and must use that data only within a lawful process and for a lawful purpose.
  4. A Member must not use the Service to commit unlawful acts, act contrary to public order and good morals, or infringe the rights of others.

Article 8Content of the Service

The Service provided by the Company includes the following; the Company may add to or change this content in order to improve the Service.

  1. An online booking-intake and management screen for customers
  2. Management of information for shop, outcall, and PR (freelance) therapists (staff), and an individual web view for each (including settlement confirmation)
  3. Management of revenue and settlement status
  4. Management of referrers and affiliates, and issuance of referral codes
  5. Confirmation of Subscription Fee payments and management of subscription status
  6. A shop homepage (an optional add-on feature)

Article 9Hours of Service

As a general rule, the Service is provided 24 hours a day, every day of the year. However, the Service, in whole or in part, may be temporarily suspended in the event of system maintenance, server or network failure, or other cause of force majeure, in which case the Company will give notice in advance (or, in urgent cases, afterward).

Article 10Changes to and Discontinuation of the Service

The Company may change the content of the Service it provides as operationally or technically necessary. If the Company intends to discontinue the entire Service, it will give Members at least [e.g., 30 days] notice in advance.

Article 11Subscription Fee

The Subscription Fee varies depending on the plan set by the Company (e.g., the standard plan, the plan with the shop-homepage add-on, etc.); the specific amount, currency, and billing cycle are as posted on the sign-up screen and the management screen operated by the Company. The Company may change the Subscription Fee and will give advance notice of any change that applies to existing Members.

Article 12Payment Method

The Subscription Fee is paid by bank transfer to the account, or by scanning the QR code, indicated by the Company. After payment, when a Member requests payment confirmation on the management screen, the Company (or an operator designated by the Company) confirms the payment and renews the subscription status. The Company may add other payment methods, such as automatic card payment, in the future.

Article 13Refund Policy

[Please describe your refund policy in detail here - for example: "The Subscription Fee for a period of Service already provided is, in principle, non-refundable; where the Company is unable to provide the Service due to a cause attributable to the Company, a pro-rated refund will be made for the period not provided." This must be set according to your actual operating policy.]

Article 14Late Payment and Restriction of Use

If payment of the Subscription Fee is not confirmed after the end of the free trial or the expiry of a subscription period, the Company may restrict the End User (customer) new-booking function. Even in that case, the Member may continue to log in to its admin account and view existing data, and the restriction is lifted immediately once payment is confirmed. If late payment continues for [e.g., 30 days] or more, the Company may terminate the service agreement under Article 16.

Article 15Member Withdrawal

A Member may at any time request termination of the service agreement (withdrawal) from the Company in writing or by email. The Company will discontinue provision of the Service within a reasonable period after receiving the request, and will handle any personal data it holds in accordance with the Privacy Policy.

Article 16Restriction of Service Use and Termination of Agreement

If a Member violates these Terms, uses the Service in a manner that violates applicable law, or is in arrears with the Subscription Fee for a substantial period, the Company may, after giving prior notice (or subsequent notice in urgent cases), restrict use of the Service or terminate the service agreement.

Article 17Obligations of the Company

The Company will not engage in acts prohibited by applicable law or these Terms, and will endeavor to provide the Service continuously and stably. The Company protects Members' personal data (and the technical infrastructure used to process the personal data of End Users collected through Members) in accordance with the Privacy Policy.

Article 18Disclaimer

The Company is not liable for interruption of the Service caused by matters beyond the Company's control, such as acts of God, war, power outages, failure of internet/telecommunications providers, or failure of third-party hosting or cloud services. The Company is not responsible for the reliability or accuracy of information posted or entered into the Service by a Member or an End User, and, in principle, does not intervene in and is not liable for transactions arising between a Member and an End User through the Service (a massage booking and its performance).

Article 19Damages

Except where a Member suffers loss due to the Company's intentional act or gross negligence, the Company's liability is limited to [e.g., the total Subscription Fees paid by the Member during the three months immediately preceding the month in which the loss occurred].

Article 20Intellectual Property

All intellectual property rights in the software, design, logos, trademarks, and other elements used in the Service belong to the Company. Ownership of data entered by a Member into the Service (booking information, staff information, photos, etc.) remains with the Member, and the Company processes that data only within the scope necessary to provide the Service.

Article 21Protection of Personal Data

The Company endeavors to protect the personal data of Members and End Users in accordance with applicable law; further details are governed by the Privacy Policy.

Article 22Dispute Resolution and Governing Law

If a dispute arises between the Company and a Member in connection with these Terms, both parties will first endeavor to resolve it through amicable consultation. If consultation does not resolve the dispute, the formation, effect, interpretation, and performance of these Terms shall be governed by the laws of the Lao People's Democratic Republic, and [enter the competent court or arbitration body - e.g., the competent court located in Vientiane] shall have jurisdiction.

Article 23Notices

Where the Company gives notice to a Member, it may do so by sending it to the Member's registered email address or by posting it on the Service management screen. Where a Member gives notice to the Company, it shall do so by sending an email to [Company contact email].

Supplementary Provision

These Terms take effect as of [YYYY-MM-DD].